5 Steps to Understanding Your Guest’s Needs as a Short Term Rental Host

Meeting your guest’s needs is important when running a rental business. You want them to enjoy their stay the first time, so they’ll come back or recommend your rental to others. This can be challenging knowing everyone will have different expectations, but there are a few simple things you can do to ensure your guests feel comfortable. 

Make It Easy

The booking process should be as simple as possible to avoid guest confusion. Auto messaging can streamline the process and ensure your guests have all the information they need. Through Hospitable, you can set up auto messaging for booking confirmations, check-in and check-out instructions, follow-ups with your guest during their stay, and to request reviews. 

Consider using a keyless entry, so your guests can check-in when it’s most convenient for them. You can also provide a travel guide for local hotspots or extra items that guests may forget, such as disposable razors or toothbrushes, to alleviate any stress about being in a new place. 

Provide All the Comforts of Home

Your rental should feel like your guest’s home away from home. When traveling, most people don’t think of packing kitchen or bathroom items. Stocking your kitchen and bathroom with the essentials can help your guests relax and not worry about spending extra money at the store. 

Hotel-style bedding, including fluffy pillows and a plush duvet, is another way to maximize comfort. In general, adding a few extra items around the rental will help your place feel unique and personable, creating a homelike vibe not every rental will have. 

Make It Special

Personalize your guest’s experience by leaving a handwritten welcome note. You can also include a small gift, such as local chocolate or sparkling water. These gestures send the message you’re happy your guest is here, and you genuinely want them to enjoy their stay. They’ll appreciate the personal touch, and it’ll help you stand out as a caring and hospitable host.

Stay in Your Rental

There’s no better way to get a feel of your rental than being your own guest. Spend a few nights to see how comfortable it is. If you find yourself wishing for a certain item or don’t like the way something looks, that could be a sign to make a few changes. You want your guest’s experience to be amazing, which means altering anything that falls short of that feeling. 

Make Sure They Feel Heard If There’s An Issue

If a guest comes to you with a concern or complaint, respond immediately. Apologize for the inconvenience and offer solutions. You can even take it one step further by offering a 10% discount off their next stay or picking up a breakfast or lunch tab. This ensures your guest feels heard, and you come across as a caring, approachable host.